When the tenant vacates your property they are responsible for the following but not limited to; full payment of rent until the vacate date, or until all keys are returned to our office. The tenants must also hand the property back in the same condition it was given to them at the beginning of the tenancy i.e. no chips or marks to the walls, no stains to carpets, no damage to the property as stated in the Property Condition Report. All carpets must be professionally cleaned by an approved contractor and receipts are to be provided. We also ask tenants to have any furniture upholstery cleaned at the same time the carpets are cleaned. If mattress protectors and pillows are provided new at the beginning of the tenancy then the tenants are also responsible for replacing the used items with new ones. If any of the above items are not carried out by the tenant(s), or if any items in the inventory are missing/broken, your property manager will arrange to have the items carried out/replaced and the costs of these items will be deducted from the security bond held which is equivalent to 4 weeks rent.